Warranty

1. Arsenal warrants its products against defects in material and workmanship subject warranty period to 3 years from date of shipment. Arsenal shall service all products under the warranty terms as below:

a. Arsenal shall repair or replace the defective products within 14 working days of receiving the defective products. Replacement shall be with new, comparable or reconditioned products.

b. All products repaired or replaced under warranty shall carry a warranty equal to the period of time remaining on the warranty based on the original delivery date.

c. Customer shall ship defective products freight prepaid to Arsenal.

d. Arsenal shall ship repaired/replacement products freight prepaid to the customer.

2. Out of Warranty Products:

2.1 Grounds of “Out of Warranty”
a. Delivered after 36 months from date of delivery.
b. Damage due to misuse or accident.
d. Serial number of key component missing (e.g., controller, daughter board, back plane, power supplies).

2.2 Arsenal shall service all products out of warranty as follows:
a. Arsenal shall repair the defective products within 14 days from receipt.
b.The customer shall pay the two-way shipping, packing, insurance, and other costs, including necessary labor and parts.
c. If parts been investigated by Arsenal and find it not repairable, Arsenal shall return defective products that could not be repaired without any charges. Customer shall ship defective products freight prepaid to Arsenal. Arsenal shall ship repaired products freight collect to the customer.
d. All out-of-warranty products serviced for a fee will have ninety (90) days of extended warranty. The ninety (90) days warranty shall begin on the date the repaired product ships from Arsenal.